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Minimizing Churn & Building Customer Profitability
Singapore, Singapore 6 – 7 June / 2012
Get entrance ticket to the trade show in advance. Choose the number of tickets, fill in a form and get them to your email.
|Free||− 1 +|
Unfortunately, we ran out of tickets and sincerely apologise for the inconvenience. But we have exhibitions you might like to attend.
This is a past event.
About the trade show
The telecom industry will continue to face market saturation and increased competition, presenting both an opportunity and a threat. Operators are constantly pushing boundaries with product and service innovation among the key strategies to improve customer retention and reduce churn. But they need to recognise that the strategies to attract new customers are subtly different from those that retain established subscribers.
Competing on price alone is unsustainable. Enhancing customer care and engagement will be the differentiating factor going forward. Positive customer experience has showed the highest correlation with overall customer satisfaction levels in countless studies; but it can be a costly investment.
Your response will provide a snapshot of the industry's development in 2012 and also help to shape the discussions at the 12th annual Minimising Churn and Building Customer Profitability conference, to be held in Singapore from 06 - 07 June 2012.